Refund policy

Return & Exchange Policy

You may return or exchange any item within 15 days of receiving your order. Returned items must be in their original, unused condition with all ALISA labels intact.

To request a return or exchange, please email us at contact@alisarobe.com within 5 days of receiving your items. Unauthorized returns will not be accepted. Return shipping costs and any applicable duties are the customer’s responsibility. Once authorized, items must be shipped to the designated address within 14 days.

Please note that items purchased during sale periods are final sale and are not eligible for return or refund.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@alisarobe.com.